Refunds & cancelling
Last updated 6 November 2026
Cancelling Unlimited
Go to My results and choose Manage or cancel membership. Two clicks, no emails or calls needed. You keep access until the end of the month you've paid for.
Refunds
You can get a full refund within 14 days of any purchase: a single report or a membership payment.
To ask for one, reply to your Paddle receipt, use the link in it, or go to paddle.net. You can also email us at support@quizlumen.com and we'll arrange it. Refunds are processed by Paddle, our reseller and merchant of record, and go back to the payment method you used.